We allow returns & exchanges of unused products within 14 days from original purchase date. Shipping costs will not be refunded. Please see below for details and restrictions.
Unused & Non-Customized Products: Within the first 14 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping).
Unused viewers can be sent back within 14 days of purchase for a refund upon inspection. If you ordered a VR assembly kit, we ask that you please make sure all contents are shipped back to us in the original box. If contents are missing or damaged, we will not be able to provide a full refund or exchange. We will also not accept any built or partially built headsets as returns.
Download our Return & Exchange form here, print, fill it out and include with your return shipment back to us.
If a discount code and/or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
If you bought any products on sale, they are final sale only and may not be returned or exchanged.
If you purchased any products or services on Kickstarter, they are final sale only and may not be returned or exchanged.
We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
We are able to refund the price you paid for product, but not the shipping costs. Please make sure the returned product is carefully wrapped and provide a tracking number for all returned items. We are not responsible for lost items coming back to our San Francisco headquarters.
Import Taxes: Please be aware that International orders may be required to pay import taxes upon receipt. We calculate the country's taxes at the time of the order is placed, but if you paid these taxes already, and you are still charged, please let us know so that we can help.
VR Oxygen ships via US Postal Service domestically and internationally. Costs are calculated automatically depending on a chosen shipping address and shipping method/speed.
We are happy to exchange any product that has manufacture defects in material or construction within 14 days of purchase (when bought through vroxygen.com online store).
If you still have questions or concerns, please contact us directly at
401 Ryland St., STE 200-A,
Reno, NV 89502